State Farm® Insurance Agent JB Pitman Jr

"When my home was hit by a tornado in May, I called the national number listed on my bill the day after to start my claim since it was a Saturday. Within 45 minutes, Mr. Pitman contacted me personally to check on me. He gave me step-by-step instructions as to what I should do - which was reassuring since I have never been through anything remotely like this. He issued me an advance check to tide me over until my claim was processed. Then, over the following weeks, he helped me with setting up my rental car and dealt with a problem that popped up concerning the return date. He repeatedly checked on the status of my car claim, fixing any issues and making multiple phone calls on my behalf. He walked me through the process of my house claim and told me what to expect. During what has been a very stressful time, Mr. Pitman and his staff have never failed to be helpful. They have dealt with every problem or issue that has popped up, and I've felt safe knowing that they have my back. They've been one of the bright spots during this disaster, and there aren't enough stars to award them for the help, reassurance, and peace of mind they have given me."

"07/03/25 In November 2024 I called the office to cancel my renter's policy. I spoke with a nice lady who put a note in the system to cancel that policy and was told the customer service dept would have to be the ones to cancel it. No big deal. A couple months later I realized the policy was never cancelled. I called the office spoke to Alex who told me he saw it had never been cancelled and that the amount that I had paid would be taken off my monthly premium and reimbursed in that way. My bill was very low for the month of June, so I knew some of the reimbursement had been taken off of the premium, but I wasn't sure if all of it had been reimbursed. I also reenrolled in the Drive Safe program within the past month or so. I called the office today to make sure my bill was correct for July. The guy I spoke with was very rude and argumentative. Telling me I should consider myself lucky they went that far back because usually they don't do that. Well, they should reimburse me because I did my part, and the customer service failed to do theirs. I was also told I need to call the office directly to make any major changes not the afterhours call service. Well, I called your office directly so DON'T ASSUME AND BLAME ME WHEN YOU DON'T KNOW WHAT YOU'RE TALKING ABOUT! Maybe learn how to read the notes in your computer system. This is the only rude encounter I have experienced with anyone at this office. I felt very disrespected and lectured by this man and have decided to switch agencies or find a different provider altogether."

"Great customer service. Very helpful and friendly."

"Becky was so patient and so very helpful!!! I recommend her and State Farm x10!!!!!"

"Nice place to do business, helpful, happy employee's, always fast, no hassle!"

"I switched my auto and home insurance from AAA about three years ago because I wanted a local agent. That's when I turned to State Farm and JB Pitman. I have known JB since our children were playing sports together. JB gave me just what I was looking for in an insurance agency... friendly service at a local agency. good rates, and trust. Sure makes it easier to keep up with your insurance needs with these folks."

"The best ever! JB Pitman has always been professional, kind and truly like a good neighbor."

"JB State Farm was so great to work with. Generous with their time, diligent and definitely who we’d want to work with in the future."

"Great staff."

"I recently relocated to Kentucky and had to transfer 11policies to State Farm in Kentucky. I needed an agent who would stay on top of things to ensure a smooth transition. JB and his staff monitored things closely and kept me informed every step of the way. If you want outstanding, personal service, JB is your guy!"

"They are personable and always go the extra mile!"

"We have been with State Farm for 32 years now every claim we have had over the years was handled quickly. We have been very happy with their service. "LIKE A GOOD NEIGHBOR... JB IS THERE!!! ""

"Great insurance agent"

"Excellent,clear, understandable information on what action was transpiring. Very quick and came across caring and respectful of my situation. Seems like a sincere, honest caring person."

"JB is awesome. He knows you by name and always speaks to me no matter how busy he is. I've had State Farm insurance with JB as my agent for many years and he has taken care of all of my insurance issues. Great guy. Great company."

"JB Pitman Jr and his colleagues over at State Farm always treat us with the upmost respect. They are always very responsive if we have any questions or a request. They are friendly, considerate, kind, and overall the best individuals you could ask to be your insurance agent(s). Highly recommend them to anyone"

"Fantastic"

"JB has been my insurance agent for many years. He's always been very helpful, goes the extra mile. Thank you, JB."

"JB is a stand up guy and runs a great agency! We’ve known him for years! We’ve become more than just business acquaintances… we’ve become friends and we trust him to guide us in the right path! He’s very knowledgeable and goes out of his way to answer questions or help you understand something! The team in his office is great! Always a pleasure when we get to see or talk to them! He’s truly there for you. Give him a call!"

"I have been with State Farm for 30+ years.Everyone there is very helpful and nice. If I have any questions or problems they are right there for me. Also JB is right there also for all my needs. Thank You, Debbie Mayfield"

"I have been trying to get them to pay for roof repair that the wind damage done by blowing off lots of shingles thus causing it to leak in bedroom..A HASSLE SO FAR."

"The best State Farm agent I know is JB Pitman. If you need help with insurance, you can expect to find a knowledgeable staff and friendly service as well. They will go the extra mile for you, help you get the best price for what you need, and truly care."

"I would refer anyone to JB pitman State farm insurance. I have had them for over 25 years. No one can beat their prices for me and they go over and beyond to help you in any way possible. They're always there very professional and a wonderful group of people to work with."

"Great experience, Alex was professional and helpful"

"They are great to work with and are always looking to help me find ways to save on car and renter's insurance. I highly recommend them!"